Thank you for shopping at ComicPulse.lk! We’re passionate about bringing you the best in comic-inspired apparel and accessories. Your satisfaction is our priority, and we’re here to ensure a smooth shopping experience. If you’re not completely satisfied with your purchase, we’re happy to assist you.
Returns
- We accept returns within 14 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Please include the original invoice or proof of purchase with your return.
Refunds
- Once we receive and inspect your return, we will notify you of the refund status.
- If approved, your refund will be processed to the original payment method.
- Please note that shipping charges are non-refundable.
- Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.
Exchanges
- If you would like to exchange an item for a different size or design, please contact us within 7 days of receiving your order.
- Exchanges are subject to product availability.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Personalized or custom-made items
- Items marked as “final sale”
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped or defective product).
- In such cases, we will provide a prepaid return label.
Contact Us
For any questions or concerns regarding our refund policy, please contact our customer support team at [email protected]. We’re here to help!